Pre-Order Policy


Garrison City Toy Works Pre-Order Policy:

  • If an item is marked Pre-Order this means that the item is not 'live' in our warehouse. We are waiting for it to arrive from the manufacturer.
  • The month listed as the shipping month is the most current information we have. Please note that if we are in the month of July, and the item is marked Pre-Order ships July, this means that the item has still not arrived (but should be very soon). The minute it comes in, we mark the item as available.
  • Your credit card does not get charged until the item arrives into our warehouse and gets prepared for shipping.
    Please note: If you pay by Paypal, the money is automatically deducted from your account. So in essence, if you place a pre-order using Paypal you will be charged the moment you place the order, not when the item comes in. Please see below for more about paying by Paypal.
  • During the busy holiday season (from Nov. 1st thru December 25th) in an effort to make sure no orders are held up due to Pre-Order merchandise, we split all orders except those made using PayPal & Amazon Payments
    If you place an order for In Stock merchandise and Pre-Order merchandise together, we will split the order immediately and ship out the In Stock merchandise. However, please be aware there will be additional shipping charges incured when the Pre-Order merchandise comes in and has to be shipped to you. We are doing this with the customers best interest in mind. I
    f you wish to not have your order split and are aware that it could hold up your order until possibly after the holidays, please contact us at 1-603-812-8750.
  • Orders placed using PayPal & Amazon Payments will only ship once all of the merchandise in the order is in stock.
    For 
    Amazon Payments, we can arrange to split the order for you. However, there will be a second shipping charge incurred for the remainder of the merchandise once it becomes available to ship.I f you wish to not have your order split and are aware that it could hold up your order until possibly after the holidays, please contact us at 1-603-812-8750.
  • If you Pre-Order multiple items, we will charge and ship each item as it comes in. This is to get you your merchandise as quickly as possible. In rare instances, pre-ordered items come in within days of each other. We promise to do our best to prevent multiple shipments. A shipping charge will be applied each time an item is shipped according to our regular shipping schedule.
  • When the Pre-Order item comes in, you will be charged a shipping and handling fee according to our shipping policy. 
  • All release dates are subject to change by the manufacturer.  We do not make the cards and toys we sell. The shipping dates listed on our site are based on the latest information that we receive directly from the manufacturers.
  •  For orders placed for International Destinations we will hold the entire order until all the items are in stock. These orders cannot be split.
  •  We reserve the right to limit quantities at any time. If an order comes in with a large quantity of a single figure, toy or card we reserve the right to adjust or limit the item. This is in an effort to satisfy as many customers as we possibly can on a hot item.

If you would like to pay using Paypal or Amazon Payments, please read the following: 

  • When paying by Paypal, the money is automatically deducted from your account. So in essence, if you place a Pre-Order using Paypal you will be charged the moment you place the order, not when the item comes in and gets ready to ship.
  • When paying by Amazon Payments, you will not be charged until ALL items in your order are in stock and ready to ship. (Unless you contacted our customer service to have the order split)
  • When paying by Paypal or Amazon Payments, we have to ship your entire order at the same time. Therefore, if you place an order that contains both in stock merchandise and Pre-Order merchandise, we have to hold your entire order until the Pre-Order items arrive in stock. For Amazon Payments(Not PayPal) we can arrange to split the order, however there will be a second shipping charge incurred. You must call customer serivce  if you would like to have that arranged.
  • When paying by Paypal or Amazon Payments, if you are looking to purchase in stock merchandise and Pre-Order merchandise, and you want the in stock merchandise to ship right away, please place separate orders: one for the in stock merchandise and one for the Pre-Ordermerchandise.
  • If you paid by Amazon Payments and your order contained In Stock and Pre-Order merchandise, you can call customer service to split



Holiday Pre-Order Exception - Please Read!
Please remember - during the very busy holiday season (Nov. 1st thru Dec. 25th) - in an effort to get everyone their toys in time for the holiday - our Regular Pre-Order policy will not be applied. Any order containing "Pre-Order" items may be split, with the available items being charged and sent out as quickly as possible. This will be done only when circumstances allow. Thank you and please understand that everything we do is because we are keeping the customer's best interest in mind. Orders placed using Amazon Payments still will not be split into separate shipments.